Privacy Policy
Total Recycling Scotland (Part of DEM Master Demolition Ltd) — Effective April 2026
1. Who We Are
Total Recycling Scotland is a trading name of DEM Master Demolition Ltd. We are the data controller responsible for your personal data.
Our registered address is Pottishaw Place, Whitehill Industrial Estate, Bathgate EH48 2EN. You can contact us at info@totalrecyclingscotland.co.uk or by calling 01506 653355.
2. Information We Collect
When you book a skip or use our services, we may collect the following personal data:
- Full name, telephone number, and email address
- Site address, postcode, and access notes
- What3Words reference for delivery locations
- Delivery and collection dates
- Waste type and skip size requirements
- Payment information (processed securely by Worldpay — we do not store card details on our servers)
- Permit requirements for public road placements
3. How We Use Your Data
We use your personal data to:
- Process and fulfil your skip hire booking
- Arrange delivery, collection, and exchange of skips
- Process payments securely via Worldpay
- Communicate with you about your order (confirmations, scheduling, updates)
- Apply for road permits on your behalf where required
- Comply with waste carrier regulations and SEPA requirements
- Issue Waste Transfer Notes as legally required
- Respond to enquiries and provide customer support
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract performance — processing is necessary to fulfil your skip hire booking and deliver the services you have requested
- Legal obligation — we are required to maintain records under waste management regulations, tax law, and environmental legislation
- Legitimate interests — improving our services, preventing fraud, and maintaining operational records
5. Data Sharing
We may share your personal data with:
- Worldpay — for secure payment processing
- SEPA and local authorities — as required for waste compliance, Waste Transfer Notes, and road permit applications
- Subcontractors — involved in skip delivery and collection where applicable
We will never sell your personal data to third parties. We do not share your data for marketing purposes with external organisations.
6. Data Retention
We retain your personal data for the following periods:
- Booking and customer records — 7 years (as required for tax and regulatory compliance)
- Waste Transfer Notes — minimum 2 years (as required by the Environmental Protection Act 1990)
- Payment records — as required by financial regulations
- Enquiry correspondence — 12 months after resolution
After these periods, your data will be securely deleted or anonymised.
7. Cookies
Our website uses minimal cookies:
- Essential cookies — required for the website to function (session management, form submissions)
- Cloudflare — our hosting provider may set performance and security cookies to protect against threats and optimise delivery
We do not use third-party advertising or tracking cookies. We do not track your browsing activity across other websites.
8. Your Rights Under UK GDPR
Under the UK General Data Protection Regulation and the Data Protection Act 2018, you have the following rights:
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — request correction of inaccurate or incomplete data
- Right to erasure — request deletion of your data where there is no compelling reason for continued processing
- Right to restrict processing — request that we limit how we use your data
- Right to data portability — request a copy of your data in a machine-readable format
- Right to object — object to processing based on legitimate interests
To exercise any of these rights, please contact us at info@totalrecyclingscotland.co.uk. We will respond within one month of receiving your request.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
9. Data Security
We take the security of your personal data seriously:
- Our website is served over SSL/TLS encryption
- Payment processing is handled by Worldpay, which is PCI-DSS compliant — card details are never stored on our servers
- Access to personal data is restricted to authorised staff who need it to fulfil your booking
- Our systems are hosted on Cloudflare Pages with enterprise-grade security protections
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
